Privacy and Cookies

Great care is taken to protect and preserve the privacy of all my clients and any visitors to this website. This privacy policy sets out how I use and protect any information that you give to me, Penny Wilson, when using my services or visiting my website.

I may make changes to this policy from time to time by updating this page. Please check back regularly to ensure that you are happy with any changes.

What I may collect and what I do with the information I gather

• If you are a client of mine, I will store contact information and potentially other data about your business that you have shared with me to enable me to complete work for you.
• Any information that you provide to me by filling in the contact form on this website. This data is used solely to respond to enquiries and where appropriate assist with improvements and training
• Anonymous aggregate information relating to site usage to evaluate the performance of the website. This does not include any personally identifiable information. For further information about cookies, please scroll down.

How I store your data and how long it is kept

I use appropriate technologies to safeguard your digital data, and have rigorous security standards to prevent any unauthorised access to it.

Digital customer data is retained securely until 24 months after our business relationship ends.

Any physical paperwork relating to existing clients is kept securely whilst you remain a client and for 24 months after our relationship ends, after which is shredded and destroyed.

Website contact form submissions are kept for no longer than six months, after which they are deleted.

Any data relating to financial accounts will be kept for as long as is necessary under UK law.

Sharing data

Where it is necessary for the delivery of the services purchased, I may disclose information about you to a subcontractors – eg printers and web developers. All subcontractors will be named and will have the required privacy policies in place to ensure that your data is never sold, passed on or otherwise distributed without your permission. Beyond this I will never pass on, sell or otherwise distribute contact data or any other data that my clients share with me.

I take the confidentiality of my clients very seriously and never share information between clients without their express permission.

In addition, I may disclose information about you:

• where I am required to do so by law
• in connection with any legal proceedings
• in order to establish, exercise or defend my legal rights

Third party data processors

I use a number of third party data processors in relation to website development and hosting, transporting data to and from clients, website analytics, e-newsletter distribution and data back ups. Below are links to their relevant privacy policies. If you have any concerns relating to my use of third party processors, please contact studio@penny-wilson.co.uk.

Cultrix https://www.cultrix.co.uk/privacy/

Google https://policies.google.com/privacy

Mailchimp https://mailchimp.com/legal/privacy/

iCloud https://www.apple.com/uk/legal/privacy/en-ww/

WeTransfer https://wetransfer.zendesk.com/hc/en-us/sections/201971296-How-we-keep-you-safe

NB, transmitting data over the internet is never completely secure, and I cannot guarantee the security of data sent over the internet. Any data you transmit to me is at your own risk. If you are sharing data of a sensitive nature with me, I would strongly recommend using an encryption service.

Controlling your personal information

If you wish for your personal data to be removed at time, please contact studio@penny-wilson.co.uk.

Data Protection Officer

You can contact my data protection officer, Penny Wilson, by emailing studio@penny-wilson.co.uk.

External links

This site contains external links to other websites. This privacy policy only applies to this website. I therefore advise visitors to read the privacy statement of any site they move to, especially those which collect personal information. Penny Wilson does not accept responsibility, or liability, for the consequential actions of a user choosing to access any third party website listed.

Further information about GDPR

For further information about General Data Protection Regulations (GDPR) please visit https://ico.org.uk/

Data Protection Officer

You can contact the data protection officer by emailing pw@penny-wilson.co.uk.

Cookies

The Penny Wilson website uses cookies, which is standard practice on most websites. Without them I cannot deliver a high quality online experience. Some cookies collect anonymous information about your visit, which I use for monitoring purposes and to help  with future developments by understanding how visitors use my website.

By using the Penny Wilson website you consent to cookies being used. If you do not consent you must disable cookies but accept that your visit will be restricted to only browsing the public pages, and certain features will not work correctly.

Cookies set by Penny Wilson

Name: PHPSESSID

Purpose: Known as a session identifier, this allows my server to keep track of you as you navigate through the website so you don’t need to login twice for example. This is a strictly necessary cookie.

Typical content: 32 character string value (Example: ce859cde55799cce8c6de84fbeedb0a0)

Expires: When you close your browser

Cookies set by third parties

Provider: Google Analytics

Name: __utma, __utmb, __utmc, __utmz

Purpose: These cookies are used to collect information about how visitors use this website. I use the information to compile reports and to help improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website, where visitors have come from, and what pages they visited. This is a performance cookie.

More information: Google privacy policy

What is a cookie?

A cookie is a text file stored on your computer which contains information that can be used to track your movement between pages on a website. Without them, every page you visit would behave as if it was your first time on the website and not take into consideration any actions on previous pages. Cookies fall into four categories:

• Strictly necessary
• Performance
• Functionality
• Targeting/Advertising

Penny Wilson uses strictly necessary and performance cookies. For more information on the different types of cookies please see: http://www.international-chamber.co.uk/blog/2012/04/02/launch-of-icc-uk-cookie-guide/

Disabling cookies

You can choose to disable cookies in your browser options. Below are instructions on how to do this in the most popular browsers.

Microsoft Internet Explorer

1. Click ‘Tools’ and then ‘Internet Options’ (If you don’t see ‘Tools’, press the ‘Alt’ key on your keyboard and it will show)
2. Click on the ‘Privacy’ tab
3. Select the appropriate setting

Mozilla Firefox

1. Click ‘Tools’ and then ‘Options’ (If you don’t see ‘Tools’, press the ‘Alt’ key on your keyboard and it will show; on a Mac you need to click ‘Firefox’ and then ‘Preferences’)
2. Click on the ‘Privacy’ tab
3. Next to ‘Firefox will:’ choose ‘use custom settings for history’
4. Select the appropriate setting

Safari

1. Click ‘Edit’ and then ‘Preferences’ (If you don’t see ‘Edit’, press the ‘Alt’ key on your keyboard and it will show; on a Mac you need to click ‘Safari’ and then ‘Preferences’)
2. Click on the ‘Privacy’ tab
3. Select the appropriate setting

Google Chrome

1. In the address bar type: chrome://chrome/settings/content
2. Select the appropriate setting